Using a laptop on the network: For Ethernet or 802.11b wireless, the first time you open a webpage you’ll be directed to the ‘QuickReg’ or ‘AuthBridge’ websites to register your computer. Or, manually register from another computer via http://netreg.net.cmu.edu. Wireless uses the ‘CMU’ network, no encryption. There is no dialup access. Accessing some services from off campus (SciFinder, Chemserv) requires VPN.
Configuring Email: http://my.cmu.edu, Outlook 2003 (PC) (don’t use Outlook Express), or Entourage 2004 (Mac). Protocol = IMAP, incoming server = cyrus.andrew.cmu.edu, outgoing server = smtp.andrew.cmu.edu. SSL is required: IMAP port 993, SMTP port 587. Certificates are required from http://my.cmu.edu, My Accounts, Software, Carmegie Mellon Web Certificates. Certs must be installed into the OS, not the web browser. To do so: rightclick on the certs, Save As to desktop, and doubleclick the certs from the desktop to install. Detailed email client configuration instructions are at http://www.cmu.edu/computing/documentation.
Microsoft Office 2003: \\chemserv.chem.cmu.edu\software, User = chem, Password = chem.
http://my.cmu.edu – The University Web Portal, which includes software downloads (Symantec Antivirus, Cisco VPN client, certificates), webmail, calendar, announcements, quota increases, mail forwarding, vacation messages, spam filtering, and CMUname.
http://www.cmu.edu/computing - University general computing information.
http://www.cmu.edu/computing/documentation - Computing documentation.
http://www.cmu.edu/computing/cursor/ - Computing Newsletter.
http://support.chem.cmu.edu – links to Chemistry computing documents.
General Support: For general computing help first try the Computing Services Help Center, Cyert Hall 119, 268-4357 (CMU-HELP), firstname.lastname@example.org.
Research Group support: Most groups have a student designated as the support person for that group, used primarily for group-specific questions like use of instrument control computers.
Unix-specific computing support: Florin Manolache, email@example.com, x8-3158
Departmental Support: See me when either of the above methods don’t apply or don’t work, and for departmental issues like access to \\chemserv. Seth Miller, firstname.lastname@example.org, x8-8255, MI-438. E-mail is preferred. I don’t support home computers. I only support personal laptops if they’re also your primary work machine.